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Shipping & Delivery

Shipping Method : Korea Post International Registered Airmail
Shipping Region : World wide
Shipping Cost : Depends on region (Free shipping for Malaysia)
Shipping Period : 10 - 20 working days

Shipping Information
* Postal service with tracking number  
* Please take into consideration that shipment may be delayed due to holidays and/or availability of the product.

Shipment: The order will be shipped out within 3 working days after payment is confirmed.

Customs and Duties
* International shipping may be subject to import taxes, duties and customs fees which may be levied once your package reaches the country of destination and are the responsibility of the recipient.
* Import taxes, duties and customs fees are collected by your government and have nothing to do with this site.
* In the case that the customer refuses to receive the parcel, the products are returned to Korea and will not be shipped again.

Exchange/Refund
* Requests for exchanges and refunds are only accepted if they are made within 3 days of receiving the product via email at 1plus1.kr@gmail.com.
* We will be responsible for refunds due to misdelivered and/or defective products and will process these requests as soon as possible.

Requirements for exchange/refunds

• Eligible for a Refund in the case that:
  - Cancellation requests made within 24 hours of payment.
  - If your order remains [Proceeding] status for 10 days or longer from the date of payment without any prior notification from our customer service, you can cancel your order via email at 1plus1.kr@gmail.com.

* Refunds for the cases stated above are only accepted on the condition that labels and tags are intact and the products have not been use.

* You must return the free gift in its original condition along with your returning item in order to receive the refund. 
 
• Ineligible for a Refund in the case that:
  - Customer requests a refund due to change of mind (size, color, etc.).
  - Customer requests to cancel the whole order which contains out of stock products.
  - Customer requests a refund for damaged or deformed products due to the customer’s responsibility.
  - Customer requests a refund for products that have no tags or labels.

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